1. All of our products come with a 2 year guarantee from the date of purchase with a copy of the sales receipt.
2. 30-day unconditional money back guarantee: In the very unlikely occurrence that you are unsatisfied with your purchase.
You can return new items from a cancelled order within 30 days after they have been delivered to you. Upon cancellation you should return all products to us in original packaging. You are responsible for returning the item to us, we will not be held liable for any goods damaged and/or lost in transit to us. We recommend sending goods insured and/or recorded.
The watch movement,hands and dials are the only components covered under this guarantee.These will be repaired or the watch will be replaced at the sole discretion of Regal 1 Limited, free of charge.In case of replacement,it cannot be guaranteed that you will receive the same style watch. We will work with you to select a watch of equal value and similar appearance.During the guarantee period the watch movement, hands, and dial are the only components covered under this guarantee. All watches will be inspected by the repair centre to determine if it is defective due to materials or workmanship under normal use. (ex: loose hands/markers, disconnected crowns, or defective movements (not working/not keeping time)
Our guarantee does not cover battery, case, sapphire lens, bracelet, strap, cosmetic damage,attachments and/or damage resulting from accident, misuse, abuse, lack of reasonable care, or damage occurring from shipment. The guarantee is voided if the back case is opened or the crown was not screwed in or pushed in exposing your watch to moisture. (ex: missing screws, ripped straps, discoloration, broken clasps, scratched crystal, and dead battery)
No guarantee is given nor implied on any goods if used beyond listed capabilities; For example; diving and extreme sports.The customer is responsible for all shipping charges when returning items to us.