All orders are usually dispatched within 24 hours of receiving payment, but please allow up to 48 hours. If an item is out of stock they will be dispatched upon receiving new stock.
If there are any issues with your order and we are unable to contact you, the original order you placed will be dispatched when ready.
Shipping costs are calculated automatically through our checkout system based on the size of the order and the delivery address.
Estimated delivery time for the UK is 1-2 business days from the date we ship the items, unless we specify otherwise.
Estimated delivery time for the USA and Europe is 3-5 business days from the date we ship the items, unless we specify otherwise.
Estimated delivery time for the rest of the world is 5-10 business days from the date we ship the items, unless we specify otherwise.
Please ensure you're available to sign for your goods when delivery is expected. Most of our goods are delivered via Royal Mail and require a signature. A signature upon receiving the goods will be deemed as goods received in safe condition.
If Regal 1 receives no communication from you, within 7 days of delivery, regarding any problems with the goods, you are deemed to have received the goods in full working order and with no problems.
A claim will be made with our shipper for any lost or damaged packages. If an item is damaged during transit, please return the damaged item to us for replacement.
Any additional charges such as import, customs and shipping tax added to the shipment are the responsibility of the customer.
If goods are being ordered from outside Regal 1 country of residence, import duties and taxes may be incurred once your goods reach their destination. Regal 1 is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported. Please be aware that goods may be inspected on arrival at port for customs purposes and Regal 1 cannot guarantee that the packaging of your goods will be free of signs of tampering.